Privacy Policy

Effective Date: August 4, 2026

At Biverly, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data.

1. Who We Are

Biverly is a customer relationship and business growth platform that provides CRM software, marketing automation, sales management, customer communication tools, and related business solutions.

If you have any questions regarding this Privacy Policy, please contact us using the details provided at the end of this document.

2. Scope: Two Types of Personal Information

This Privacy Policy covers two types of personal information.

A. Customer User Data

This includes information submitted by businesses, their employees, managers, or users operating our platform.

Examples include:

Customer records

Contact information

Appointment details

CRM records

Marketing data

Sales information

Business communications

As a service provider, Biverly processes this information on behalf of our customers.

B. Website Visitor Information

When you visit our website, we may collect personal information directly from you or automatically through the technologies we use.

Examples include:

Contact forms

Email inquiries

Website analytics

Device information

Browser information

IP address

Cookies

3. Information We Collect

Depending on how you interact with Biverly, we may collect the following information.

Identification Information

Full name

Company name

Business information

Phone number

Email address

Account Information

Login credentials

Billing details

Subscription information

Account settings

Preferences

Communications

Information exchanged through:

Email

SMS

Phone calls

Chat messages

Support tickets

Surveys

Feedback

Usage & Technical Data

We automatically collect certain technical information such as:

Browser type

Operating system

Device information

IP address

Log files

Session information

Analytics data

Cookies & Similar Technologies

We use cookies and related technologies to:

Improve website performance

Remember preferences

Analyze traffic

Enhance user experience

4. How We Use Personal Information

We use your personal information to:

Provide and maintain our services

Process transactions

Deliver customer support

Improve our products and services

Personalize user experiences

Send service-related communications

Send marketing communications (where permitted)

Prevent fraud and abuse

Comply with legal obligations

5. SMS/Text Messaging Program Terms (A2P Compliance)

Consent

By providing your mobile phone number, you agree to receive SMS messages from Biverly related to your account, customer support, service updates, appointment reminders, and other business communications.

No Purchase Required

Providing your phone number is not a condition for purchasing our products or services.

Message Frequency

Message frequency varies depending on your interactions with our platform and the services you use.

Opt-Out

You may opt out at any time by replying:

STOP

to any SMS message.

After opting out, you may receive one final confirmation message confirming your unsubscribe request.

Help

Reply:

HELP

to receive support information or contact customer support directly.

Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages.

Message and data rates may apply depending on your wireless carrier.

6. Legal Bases (Where Applicable)

Where required by law, we process personal information under one or more of the following legal bases:

Contract performance

Legitimate business interests

Consent

Legal obligations

Protection of vital interests

7. How We Share Personal Information

We may share information with:

Service Providers

Including payment processors, cloud hosting providers, analytics providers, customer support tools, email providers, and other vendors necessary for delivering our services.

Business & Legal Purposes

We may disclose information when required to:

Comply with applicable laws

Respond to lawful government requests

Protect our legal rights

Enforce our Terms of Service

Prevent fraud

Protect users or the public

8. International Transfers

Your information may be processed and stored outside your country of residence.

Where applicable, appropriate safeguards are implemented to protect your personal information during international transfers.

9. Data Retention

We retain personal information only as long as necessary to:

Provide our services

Comply with legal obligations

Resolve disputes

Enforce agreements

When information is no longer required, it is securely deleted or anonymized.

10. Security

We implement administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

While we strive to protect your information, no security system can guarantee absolute protection.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information

Correct inaccurate information

Delete your information

Restrict processing

Object to processing

Withdraw consent

Request data portability

File a complaint with your local privacy authority

To exercise these rights, contact us using the information provided below.

12. Children's Privacy

Our services are not intended for children under the applicable minimum legal age.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove the information.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies before submitting personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised Effective Date.

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Biverly

📧 Email: [email protected]

🌐 Website: https://biverly.com